We know you’re looking forward to getting your OMGpopupcards order! We make every effort to ensure that it arrives as soon as possible.

● Find your OMGpopupcards order number and the shipping confirmation received
from ‘orderconfirmation@OMGpopupcards.com.’This information may land up in
your spam, or trash folders depending on your email privacy settings.
‘OMGpopupcards.com’ should be added to your approved email contact list.

● Your tracking number will show as soon as your order ships if you choose a
shipping option that includes tracking.

● Tracking information may take up to 24-48 hours to fill.

We’re afraid that we won’t be able to cancel your order. If you would like to return your order after receiving it, we will be pleased to assist you through our return process. Look in the “Returns and exchanges” section below.

We’re always refilling popular cards and coming out with new ones. Keep checking back to see if we have any new stock, or subscribe to our email list!
Returns and exchanges We will accept returns within 30 days of purchase if you are not totally happy with your purchase from our site. Returns must include all original packing, be in unused condition, and include proof of purchase (a copy of your confirmation email including your order number works).
Within 10-20 business days of receiving your return, our team will inspect and process it. Once your return and reimbursement have been successfully completed, we will send you an email. Your refund will be applied to your original method of payment automatically, and it may take up to 5-7 business days to appear.

Items purchased from our site can be sent to Palm Beach Fl. 33480

We currently offer shipping through FedEx and United States Postal Service (USPS)
● USPS standard shipping is free and arrives in 3-8 business days
● Expedited shipping ($15), arrives in 2-business days
● Overnight shipping ($25), arrives in 1-business day

All of our orders placed on our website are picked, packed, and shipped from the Palm
Beach Fl. 33480

● Logging into your customer account will allow you to check your order history and
delivery details .
● If you provided a valid email address, locate your purchase number and shipping
confirmation email from ‘orderconfirmation@OMGpopupcards.com’.
● When you made your purchase your order details may land up in your spam
folder. ‘omgpopupcards.com’ Please check your spam folder.
● Your tracking number will show as soon as your order ships if you choose a
shipping option that includes tracking. Click on your tracking number to see your
order.
● Following our carrier’s initial acceptance scan, tracking information may take up
to 24 hours to fill.

While we take every measure to ensure that your things arrive safely, accidents do
occur. We’ll take care of it for you!
Our Customer Service Team is here to help you get a replacement or refund for your
damaged items. Please get in touch with us by ‘Submitting a Request’ through email.
Please send photos of the damaged items, as well as your customer and order
information, and a member of our staff will assist you.

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